PEP System® Analysis

Reach your agency's Peak Efficiency and Productivity!


The PEP System® Analysis (Peak Efficiency and Productivity System) is THE gateway for identifying the best opportunities for improving productivity (CSRs, carriers, producer and/or IT Systems) within an agency.


In a typical agency, the PEP System® Analysis commonly identifies:

  • As much as 20% wastage

  • Uneven workloads at deep levels

  • Opportunities to eliminate overtime

  • Mismatches between work and compensation

  • E&O exposures

  • The true top performers

  • Training needs

  • Potential morale problems

  • Producers that corrupt profitability

  • The root causes of productivity problems


This is the ONLY system that is specific to each individual agency. The benefits of such extreme customization are:

1) The BEST benchmarks are employed. The benefit is: a) Waste, frustration, employment practices issues, and E&O exposures are minimized.  Generic benchmarks create these problems, b) The BEST benchmarks create a perfect environment for constant improvement in the most efficient manner possible, and c) It is much easier to implement policies and procedures that are specific to an agency rather than basing such changes on generic and totally unproven external benchmarks.


2) The VERY BEST benchmarks are self-correcting. Self-correcting benchmarks are extremely rare. This system IS self-correcting.

The Value of a PEP System® Analysis is simple:

  • Easier agency management

  • Less stress

  • Reduced expenses of at least $60,000 annually per CSR redeployed or eliminated (based on industry norms and Burand & Associates' internal analysis). This equals the equivalent of $160,000 extra revenue based on industry norms!

  • When fully deployed, Six Sigma quality is inherently developed whereas NO OTHER INSURANCE AGENCY PROCESSING BENCHMARKING system achieves Two Sigma.

We offer two levels of service:

  • Basic Service—We provide the results for agency management to use to develop their own strategies for continuous improvement.

  • Gold Service—We provide our Consultative Interpretation of the results and provide suggested strategies for continuous improvement.

Set your agency on a path towards Peak Efficiency and Productivity. Get started on your PEP System® Analysis today.

215 S. Victoria St., Suite E

Pueblo, CO 81003

p: 719.485.3868

Burand & Associates, LLC is an advocate of agencies which constructively manage and improve their contingency contracts by learning how to negotiate and use their contingency contracts more effectively. We maintain that agents can achieve considerably better results without ever taking actions that are detrimental or disadvantageous to the insureds. We have never and would not ever recommend an agent or agency implement a policy or otherwise advocate increasing its contingency income ahead of the insureds' interests.

A complete understanding of the subjects covered on this Web site may require broader and additional knowledge beyond the information presented. None of the materials on this site should be construed as offering legal advice, and the specific advice of legal counsel is recommended before acting on any matter discussed on this site. Regulated individuals/entities should also ensure that they comply with all applicable laws, rules, and regulations.

© 2004 - 2021 Burand & Associates, LLC