Chris Burand
An Insurance Agent and an Attorney walked into a Bar
I read about an E&O case where an insured asked for complete auto coverage but failed to explicitly ask for collision coverage, so the...
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Chris Burand
- Jan 19
- 4 min
Is your company built for success or conflict avoidance?
An extremely simple, common experience upon which you can assess yourself and your managers are these scenarios: At the agency/broker...
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Chris Burand
- Jan 19
- 3 min
Jimmy Breslin: "Why, it's an honor"
I watched a documentary about the late writers Jimmy Breslin and Pete Hamill. I was too young and too distant (my local papers did not...
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Chris Burand
- Jan 19
- 6 min
Carrier Strategies
I was speaking with a COO regarding carrier strategies. He is knowledgeable and one of those people who tries to do things the right way...
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Chris Burand
- Dec 14, 2022
- 4 min
Property Loss: Climate Change or Building Codes?
I saw a headline stating that Florida building codes are at the root of Florida's property insurance problems. I doubt that building...
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Chris Burand
- Dec 14, 2022
- 5 min
Why Complex is Better
The property insurance situation in some coastal states is in a crisis. With another big hail season and/or fire season, much of the...
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Chris Burand
- Dec 14, 2022
- 6 min
What happens when a Network/Cluster fails?
I have a suspicion that a few networks/clusters are made up of some combination of fraud, Ponzi schemes, and nice people who are...
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Chris Burand
- Oct 20, 2022
- 6 min
Alternative Solutions to the Staffing Shortage
Everyone knows a huge staffing shortage exists and that the wages of quality account executives has skyrocketed. I know many agents, and...
150
Chris Burand
- Sep 30, 2022
- 3 min
Sometimes Insurance Isn't Rocket Science
For those of you who are not affected by the near freezing of the property insurance market (think of Florida primarily, but also...
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Chris Burand
- Sep 22, 2022
- 3 min
Don't Believe All the Insurtech Studies
Susanne Sclafane, the editor of Carrier Management, wrote a great article many months ago about an interesting insurance study that...
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Chris Burand
- Sep 22, 2022
- 5 min
What a Difference 35 Years Make (or Not)
As I write this article, I have been working in the insurance industry for 35 years. Throughout those many years I have reviewed and...
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Chris Burand
- Sep 22, 2022
- 7 min
Insurance Carrier Relationships
Insurance carriers are experiencing serious angst today relative to their future with their distributors. Too many distributors have...
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Chris Burand
- Jul 27, 2022
- 4 min
It's in the details...
I recently read the Opinion of an Idaho Supreme Court case that reversed a lower court ruling which favored the Defendant, an insurance...
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Chris Burand
- Jul 21, 2022
- 5 min
Why did you get that account?
I was talking to an agency client (and quite a few clients have told me the same story, this was just the most recent) who had failed to...
160
Chris Burand
- Jun 1, 2022
- 5 min
When You're Wrong Even When You're Just Asking a Question
Everyone has likely heard the saying, "Damned if you do and damned if you don't." Insurance agents who try to do the right thing (not the...
310
Chris Burand
- Jun 1, 2022
- 5 min
What Insurtech is Really About
Much Insurtech is about data that enables cross-sales. The example that follows is from ANT, the ginormous Chinese financial...
370
Chris Burand
- Jun 1, 2022
- 5 min
Are Insurance Rates Legitimate?
I was talking to a friend with extensive insurance industry experience ranging from underwriting to actuarial to system design and he...
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Chris Burand
- May 30, 2022
- 6 min
Ivory Towers and Reality
A few months prior to initially drafting this article, a semi-famous economist, Janos Kornai, died. He was famous for explaining why...
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Chris Burand
- May 25, 2022
- 2 min
$1 Trillion Surplus
In 2021, according to A.M. Best, the U.S. property & casualty industry grew its surplus to exceed $1 trillion for the first time. That...
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Chris Burand
- Apr 7, 2022
- 5 min
Insurance Distribution: Sloppy vs Professional
The future of insurance distribution is becoming extremely clear to me. A huge push is being made to generate as much in sales as...
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