The human brain has a strong natural tendency, proven time and time again in experiments, to seek patterns or correlations to help people...

Insurance is becoming obsolete on many levels. One measure is how many claim dollars and even claims per GDP are being paid. The number...

There is a fascinating article by Russ Banham in the January 11, 2021, edition of Carrier Management magazine (https://www.carriermanagem...

Do you ever wonder how to improve staff performance without causing undue stress? Do you worry if people are cutting corners or if...

Is it worth the significant effort to research which Insurtech is real versus which is vaporware and then decide which of six or a dozen...

Predicting a partnership breakup is pretty easy to do. Look at a partnership and identify whether one person is disproportionately...

The first thing you need when requesting professional advice is to have some self-awareness. Too often I have treated and seen others...

I am honored to have clients who endeavor to be the most professional and ethical agents and brokers possible. I have noticed that many...

If the entertainment value is excluded, most self-help books and seminars are complete failures. People almost never make meaningful...

E&O claims are rare because most of the time almost no one has a loss, and if customers don't have losses, it is really difficult for an...

I make a lot of my money fixing and/or assessing problems created by "professionals" who agencies hired in the past to assist them with...

Maybe you've been tempted to call yourself a "Risk Manager." A couple of sales consultants have charged agencies tens of thousands of...

Flood claims are awful. If you have ever had or dealt with water damage, much less a flood, you know the damage and repairs never seem to...

Why not not just give everyone contracts and pay everyone more? In all seriousness, why not? With exceptions for a couple of national...

From A.M. Best (December 11, 20), "Allstate agent sales dropped 8% this year after the carrier changed how it distributes its products,...

E&O claims will increase because private equity is funding plaintiffs' suits. It is really pretty simple. Many people and attorneys...

Recently, a carrier announced it was selling one division of its company because the stock market was not giving the company full credit...

Agency owners are like gossiping kids, always asking and telling what the latest multiple of EBITDA their agency’s value is. But they...

A few steps are required in order to hire the right producer. Combined with the right training program, my clients enjoy around a 75%...

I have seen a few articles recently that have focused on and/or were titled "Hyper Personal" Personal Insurance. Like lots of things, it...