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    Client Relations Articles

     

    To view an article, please click on a title.

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    Please Note: Feel free to reprint or cite any of the articles listed below. However, please include proper credit to the author, do not remove any notices contained in the articles, and please inform us of your use.

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    • Why is Insurance Considered a Commodity?

    • The Importance of Service

    • Start-up Agencies

    • Complexity, Intangibles & Insurance

    • Want to Grow Profits? Build Trust

    • The Follies of Cross-Selling

    • A Mouse is a Mouse and a Lion is a Lion

    • The Retention Myth

    • Become a Preferred Source of Insurance

    • Provide Risk Management -- NOT Insurance

    • Become a Preferred Source of Insurance

    • Marketing: A Battle of Perception. Are You Winning?

    • Only an Insurance Agent

    • What Business Are You Really In?

    • Why Buy Insurance From You?

    • Losses Loom Large

    • The General Store

    • The More Things Change the More Things Stay the Same

    • The Value of Making Mistakes

    • The Upper Hand

    • Perception is Reality

    • Customer Expectations

    • Does Every Customer's Opinion Count? NO!

    • Train those Customers!

    • The Value of a Satisfied Customer

    • The Value of Trust

    • What do Customers Want?

    • Who are your Customers?

    215 S. Victoria St., Suite E

    Pueblo, CO 81003

    p: 719.485.3868

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    Burand & Associates, LLC is an advocate of agencies which constructively manage and improve their contingency contracts by learning how to negotiate and use their contingency contracts more effectively. We maintain that agents can achieve considerably better results without ever taking actions that are detrimental or disadvantageous to the insureds. We have never and would not ever recommend an agent or agency implement a policy or otherwise advocate increasing its contingency income ahead of the insureds' interests.

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    A complete understanding of the subjects covered on this Web site may require broader and additional knowledge beyond the information presented. None of the materials on this site should be construed as offering legal advice, and the specific advice of legal counsel is recommended before acting on any matter discussed on this site. Regulated individuals/entities should also ensure that they comply with all applicable laws, rules, and regulations.

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