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The Value of a Satisfied Customer
According to a survey by the Insurance Information Institute, satisfied customers “would want to save about 20% on their [personal auto]...
Chris Burand
Mar 5, 20003 min read


Sharks Wanted
"We don't want the people who swim with the sharks. We want the sharks." --Employment ad from the Orange County Register (as printed in...
Chris Burand
Sep 21, 19994 min read


Production and Profits
Whenever I write, speak, or consult about producer production and compensation, the response is always huge. Agency owners, producers,...
Chris Burand
Sep 21, 19993 min read

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