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The Retention Myth
In The Odyssey, Homer tells the famous story of the three Sirens leading sailors astray. Insurance agencies have their own insidious...
Chris Burand
Mar 5, 20024 min read


Agency Perpetuation: A Company's Perspective
An independent insurance agency, from a company’s perspective, is a salesperson. The agency is the person selling their product. The...
Chris Burand
Jan 24, 20025 min read


The Follies of Cross-Selling
We all know how valuable cross-selling is to agencies. In fact, virtually every month I read in at least one trade publication about its...
Chris Burand
Jul 17, 20016 min read

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