Property/casualty, and even benefits, insurance, as practiced, is often sloppy. Quality is often not a true concern. I know everyone...

A Dilbert cartoon shows the boss telling Dilbert “I heard that you won’t give marketing the information they need.” Dilbert replies, “I...

George had hit the wall in 1992. He couldn't produce any more than he was already producing. Most people would have said it was time to...