Most owners of small businesses, many executives/owners of medium businesses, and even quite a few executives/shareholders of large business

I’ve heard quite a few owners of small agencies avoid E&O audits because they feared the results would cause more damage than the...

Here’s a true story: A close friend asked me about her auto insurance. Her daughter, who does not live with her, was still on her auto...

Agents are a good target for the blame. I saw a question posted by an experienced agent: "Does an umbrella policy cover…?" The question...

I find many agency owners have firm opinions regarding the importance of S-Corporations and LLC’s. These opinions are not always fully...

Being the owner of an average independent insurance agency can be fun but maybe not as fun as it used to be. Agents are feeling...

Many agency owners take great pride in generating low loss ratios year after year. Maybe without even knowing it, this group has created...

As with most broad looking-into-the-future answers, it depends. It depends on knowledge, commitment, and recognizing reality. Knowledge I...

Many agents possess a significant fear that they are not big enough. To some degree, this feeling of inadequacy is nothing new. No matter...

In almost 25 years in this industry, I have never seen such desperation. One of the unfortunate results is that many good agencies that...

I have unfortunately worked with the families, estates and partners of several agency owners who have passed away. Most, but not all, of...

I found myself arguing an extremely silly point with an agency owner at a conference. Everyone but the agent saw the silliness of his...

“What’s in a name? That which we call a rose by any other name would smell as sweet.” ~William Shakespeare Cheech and Chong had a funny...

Property/casualty, and even benefits, insurance, as practiced, is often sloppy. Quality is often not a true concern. I know everyone...

How much wood would a woodchuck chuck if a woodchuck could chuck wood? Or for agencies, how much production could a producer produce if a...

I visit a lot of agencies and have interviewed hundreds of customer service representatives, account managers, account executives and...

July 8, 2010, Insurance Journal: "FBI Raids Tennessee Payroll, Insurance Firm Sommet Group" July 7, 2010, BestDay News: "Former Agency...

This is the softest market the property and casualty insurance industry has ever experienced. To thrive, agencies must eliminate waste,...

"Ask not what your country can do for you, ask what you can do for your country." -- John F. Kennedy What an elegant, profound statement...

Man, it's hard to find good help these days! I continually hear this when consulting with agents, and they're right! I constantly...